The Fasthosts Review Site is here to show you what our customers think. It offers you the chance to share an honest opinion about your Fasthosts experience. We're committed to improving our service and really value your reviews.
Thank you for your comments.
Please note: We don't investigate support issues raised on this site. If you have a support enquiry, please visit the Customer Support Centre.
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Absolutely diabolical! The site very cleverly entices you into believing that you will receive a reseller account. You then find out after purchasing that you in fact have to purchase the ability for your customer to log into a control panel. When you query this you're told it's an additional extra. I used the service for the sum total of 5 minutes before realising that it is not fit for purpose. I complained and asked for a refund - you can guess the answer!! NO - you're tied into a 1 month!
Martin Wakelin - DotHost
Hi Martin, Sorry you feel you have been misled. However, we feel the web page (http://www.fasthosts.co.uk/reseller-hosting/) provides customers with a clear list of "included" and "add-on" features. Regards, James
We have over 20 websites hosted on Fasthost servers. We appreciate the wonderful service and excellent technical support provided by Fasthosts and we are very happy to recommend them to other businesses owners.
Richard Bloomfield - www.theworkplacedepot.co.uk
Hi Richard, thank you for such positive comments. We're really pleased your happy with the products and services. Best wishes, James
Fasthosts currently have a problem with shared servers talking to PayPal - they have known about this for a while (no idea how long) - PayPal have blocked a range of Fasthosts IP addresses There has been no emails or communication on this problem and it has been left to the resellers customers to complain that their websites are not longer working when using PayPal. I expect a more proactive approach to help resellers when problems are known. and not waiting to be asked
Peter Hart - www.chilternpc.com
Our apologies Peter, we are working to resolve the issue. Once again sorry for the disruption in service.
Wanted to make comments about being cut off with no notice - told to go to correct page and fill it in
John Grady - www.dioceseofleeds.org.uk
We were having issues with ATT&T blocking USA traffic to a website. Following several abortive attempts to get ATT&T to sort this out, we were phoned up by Fasthosts' network engineer, Maria, who suggested the website should be moved to another server and that they would do this for us straight away. The transfer was fast and seamless, during this I had contact with Patrick and Wahid who rang me back several times to update me and check everything was OK. Absolutely AMAZING support
Robert Hawkes - www.hotscot.net
Glad we could help resolve the issue Robert. I will pass your comments onto the team. Take care, James
Everything is skewed to the left and looks bad. I asked about this before and was told that's the way the templates were! I have just noted another reviewer commenting on something similar happening with other browsers though no problem with Explorer. I am on Explorer 10. Have you managed to improve on this?
Michael Cooney - omatradancing.com
Fasthosts state: 'We're committed to improving our service and really value your reviews.' Well, unfortunately nothing could be further from the truth. Rude, unprofessional and argumentative behaviour from many members of staff. Overall I have found that a lot of their methods to be unethical in practise and do not serve the interest of the customer. I have now cancelled my service and have moved to a better, more respectable and ethical service provider.
Sorry to read you feel this way Steve. We are working all the time to continually improve our products and services and we hope in the future you will consider us for hosting and see these improvements. Best wishes, James
I been with fasthosts, or should i say slowhosts for nearly 3 years, had a dedicated server for 30months which served its purpose, now the server is surplus to requirements, tried to cancel it nearly a month ago then got an email yesterday saying i was over due payment, sent loads of email to tech support about all they keep saying is no we didn't get this that and the other, anyway now have had to get ICANN involved as they now denying me access to transfer domains to another provider.
Stephen Padgham - N/A