What has made the difference for me is the support. Many companies offer cheap web hosting and I have tried a few, as a web design company in Kent we have tried to keep our costs low. However, Fasthosts support team are second to none. What really makes the difference is the telephone support staff guide me through any issues I have and teach me how to fix them myself and how to look after my virtual server, they could do a quick fix but they take their time to really support us. Awesome!!!

Garry Crick - www.kentwebhost.co.uk

Hi Garry, We're really pleased to hear that you've found the support team to be "second to none". I'll pass your review onto the team. Best wishes, James

I am a reseller with several hosting companies - Fasthosts being the first that I signed up with about 12 years ago. Overall, I rate Fasthosts as my preferred option when hosting a new website. One negative hosting with Fasthosts is that they do not allow use of their smtp servers with free email accounts created on domains hosted by them. This is a must for many of my customers. If they changed their policy, I would switch all my customers to Fasthosts immediately.

Andrew Stone - www.astone.co.uk

Hi Andrew, Great to read that you've been so loyal and are happy with the products. I'll pass your comments regarding the SMTP servers to the Product Team to take into account during the next package refresh. Cheers, James

I have had servers with Fasthosts now for many years. I currently have 3 of them. I keep returning because of the support and service. I have not found another company that has this level of support in all of my years hosting websites. The servers are always top notch and the support is outstanding.

Gregg Housh -

Hi Gregg, Many thanks for giving us such a positive review. Best wishes, James

I have been using Fasthosts for some years and have always been pleased and relieved to get help when problems arise.

Jackie Gerrard -

Thanks for taking the time to share your comments with us Jackie, Glad to hear you're happy with the service. Regards, James

Been using fasthosts for years but I will now be leaving. Updated my card details in December as my old one was expiring. Every month since I have been receiving threatening emails about suspending my service due to missed payment. I checked, checked and checked again. My card details are entered correctly, in fact, when I eventually do get through to customer billing support in whatever bloody place its in now, they use those details to actually take payment. Used to be good, now a joke...

Michael Rose - www.eugeneodornan.com

Hi Michael, I can understand how frustrating the situation you've described must be. I can assure you that we do all we can to make payment processing as efficient as possible, we're a business and collecting payment for the services we provide is hugely important to us. We've no other reported issues of payment processing so it appears this is an individual issue. If you would like me to investigate it further for you then please email me at reviewsite@fasthosts.co.uk - Best wishes, James

I recently discovered my blog had disappeared: Blogware was discontinued. I submitted a support request to ask about retrieving the content. The email I got back said Fasthost had sent an email about Blogware, and it gave a link to a site to retrieve the content. I never received the email and the link did not work. So I lost all the content. I think Fasthost should have migrated existing blogs to Wordpress, as we were paying for the blog. Service normally good, but not this time

Mark Lines-Davies - www.lines-davies.net

Hi Mark, We know how important customer data is, which is why we spent a long time planning the execution for closing down the Blogware service. We didn't migrate customers becuase we cannot presume that they wanted to move to WordPress, as there are lots of other blogging CMS options such as Joomla or Drupal. We made sure that customers had many weeks to migrate their data and gave step-by-step guides on how to move. I know it is of little consolation now, as we cannot retrieve your data, but we really did all that we could to notify customers and make it as easy as possible to migrate. It's vital that the email address you leave for us to contact you on is one that is checked regularly as it is the main point of contact we have for you. Due to the number of customers we have it simply was not possible to call people to notify them. I hope you can understand the consideration we took and that you'll continue to be a customer of ours as we really appreciate you choosing to do business with Fasthosts. Best wishes, James

Servers are simply not reliable. I have just come of the back of being off line for 7:30 hours yesterday and another 4 to 5 hours today. This is not the first time this year for myself, or a client who I recommended use you services. they have been off line 5 times (once up to 78 hours) in the last 6 months. Not only is the infrastructure not up to the job, but the support team do not seam to understand the critical nature. We have to keep our customers informed and do no help us to do so.

gerry mcnicol - www.project-extranet.com

Hi Gerry, Our apologies for the issue which affected a small number of virtual servers. As always we worked round the clock to get the service restored and after resolving the problem we've been implementing measures to ensure it does not happend again. Once again our apologies for the disruption caused. Best regards, James

I have had a virtual server with fasthosts for 6 months and today is the 5th time that I have come into work to find my VS down. In that time the support has gone from answer the phone but give no answers to not answer the phone.

Lee Woodcock -

Hi Lee, We fully understand just how critical the VPS reliability is to our customers. This is why we're investing lots of resources into ensuring it does not happen again. Best wishes, James